WinLion Privacy Policy

At WinLion, we respect your privacy and are fully committed to protecting the personal data you share with us. This WinLion Casino Privacy Policy explains how we collect, use, store, and safeguard your information when you access winlion.com, winlion.casino, or winl1on.com, and when you use our games, sportsbook, and related services. By creating an account or browsing our platform, you agree to the practices described below.

Information We Collect

We collect several categories of information to operate WinLion Casino safely and to comply with our licensing obligations under the Anjouan Gaming License. Our data collection practices are designed to be transparent and limited to what is necessary for providing our services.

We gather registration details such as your name, date of birth, email address, phone number, and country of residence when you sign up.
We collect identity verification documents (ID, proof of address, payment confirmation) to meet KYC and AML requirements.
We record financial data related to deposits and withdrawals made via Interac, Visa, Mastercard, or Apple Pay.
We track your gaming activity, including games played, wagers, winnings, and loyalty points earned under our 26-level Loyalty Ladder.
We automatically collect technical information such as IP address, device type, browser, and session data when you use WinLion on desktop, mobile, or our PWA.
We may collect communication records when you contact our support team via live chat, email, or the on-site contact form.

How We Use Your Information

Our WinLion Casino platform uses your data strictly for legitimate business and regulatory purposes. We never sell your personal information to third parties for marketing purposes without your consent.

We use your data to verify your identity and age before allowing deposits or withdrawals.
We process your financial information to handle transactions, including minimum deposits of CAD 20 and minimum withdrawals of CAD 50.
We analyze your gaming behavior to personalize promotions such as the Welcome Package, Weekly Deposit Spins, and Fortune Wheels.
We use your contact details to send important account notifications, bonus updates, and responsible gaming reminders.
We monitor activity to detect fraud, prevent money laundering, and comply with Anjouan Gaming License regulations.
We use aggregated, anonymized data to improve our website performance, game selection, and customer support quality.

Legal Basis for Processing

We process your personal data based on several legal grounds. Where you reside in Canada, Cyprus, Malta, or the DACH region, we rely on contractual necessity to provide our services, legal obligations under gambling regulations, and your consent for marketing communications. You may withdraw consent for non-essential processing at any time by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies across winlion.com and our localized domains to enhance your browsing experience, remember your preferences, and analyze site traffic. Our cookie usage allows us to keep you logged in, display relevant bonuses like the WinLion welcome bonus, and measure the effectiveness of our promotional campaigns. You can manage or disable cookies through your browser settings, though doing so may limit certain site functionality.

Data Sharing and Third Parties

We only share your information with trusted third parties when necessary to operate WinLion Casino effectively and lawfully.

We share data with payment processors to facilitate deposits and withdrawals through Interac, Visa, and Mastercard.
We work with identity verification providers to confirm your age and identity in accordance with our licensing terms.
We may disclose information to regulatory authorities, law enforcement, or auditors when legally required.
We share limited data with our game providers, such as Pragmatic Play, Hacksaw Gaming, and BetSoft, strictly to enable gameplay functionality.
We never share your information with third parties for unrelated advertising purposes without obtaining your explicit consent.

Data Security

We are committed to protecting your data using industry-standard encryption, secure servers, and strict access controls. Our security team continuously monitors WinLion systems for suspicious activity, and we conduct regular reviews of our data protection measures. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to use strong P5Ya&R4wFaU*tROEEs and safeguard your own login credentials.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Loyalty points earned on our platform never expire, but we may retain associated account data even after closure to meet record-keeping requirements under our gaming license. Once retention obligations end, we securely delete or anonymize your data.

Your Rights

We recognize that you have rights regarding your personal data, and we are here to help you exercise them. Depending on your jurisdiction, these rights may include:

You can request access to the personal data we hold about you.
You can ask us to correct inaccurate or incomplete information.
You can request deletion of your data, subject to our legal retention obligations.
You can object to or restrict certain types of processing, including marketing communications.
You can request a copy of your data in a portable format where applicable.
You can withdraw consent at any time for non-essential data processing activities.

To exercise any of these rights, you can reach our support team at [email protected], through 24/7 live chat, or via our on-site contact form. We aim to respond to all verified requests promptly.

International Data Transfers

Because we serve players across Canada, Cyprus, Malta, and the DACH region, your data may be transferred and processed in countries outside your own. We take appropriate safeguards to ensure that any such transfers comply with applicable data protection standards, regardless of where our servers or partners are located.

Restricted Jurisdictions

We do not knowingly collect or process data from individuals located in restricted countries, including the United States, United Kingdom, France, Spain, and other jurisdictions listed in our Terms and Conditions. If we discover that an account has been created from a restricted location, we reserve the right to suspend the account and limit further data processing.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close it and delete associated data.

Responsible Gaming and Your Data

We integrate responsible gaming tools directly into your account settings, including deposit limits, loss limits, bet limits, cooling-off periods, and self-exclusion options. When you set these limits, we process this data solely to support your gaming safety and will not use it for promotional targeting.

Changes to This Policy

We may update this WinLion Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Whenever we make material changes, we will notify you via email or through a notice on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our support team. We are available 24/7 through live chat, email at [email protected], or our on-site contact form, and we support communication in English and French.